Made-to-measure pieces
Because every outfit is stitched to your measurements, we do not accept returns or exchanges for change of mind or size preferences once production has started.
Cancellations
You can cancel your order for a full refund within 24 hours of placing it, or before we confirm your measurements, whichever is earlier. After production begins, orders cannot be cancelled.
Free alterations
If your outfit does not fit as expected, we offer one free alteration within 7 days of delivery. Please contact us to arrange a pickup.
Defective or incorrect items
If you receive a defective, damaged or incorrect item, contact us within 48 hours of delivery with photos or an unboxing video. We will repair or remake the piece, or issue a full refund if that is not possible.
Refund process
Approved refunds are made to the original payment method within 5–7 working days. Your bank may take a few additional days to reflect it.
Last updated: 6 November 2026